Where
Two channels, both on the Contact page: email and Discord. Email is better for anything involving a licence or a payment, because we can match it to your order.
What to include
Four things. With these, most reports get an answer on the first reply instead of a round of questions:
- What you saw, in your own words. "Sound stopped after I ran the optimizer" is more useful than "audio bug".
- What you did just before. Which page, which button. If a repair card printed something, quote it exactly — the difference between "Fixed — 3 setting(s) put back to the Windows default." and "Nothing to fix — this was already at the Windows default." changes the answer completely.
- Your Windows version. Press Win+R, type
winver, copy the line. - The last 120 lines of the log, if the problem is a crash or something not starting. It is at
%LocalAppData%\w0a\errors.log.
What not to send
- Your licence key, unless the question is about the licence.
- Screenshots of the whole desktop. A screenshot of the page is fine; the log is usually more useful.
- Your side of the story. Error lines may already have reached us through the six-hourly diagnostics switch (on by default, Settings > Privacy), but nothing you typed, no screenshot and no contact address ever does — that only arrives when you send it.
What happens then
We read all of it. If it is a bug, it goes on the list and you get told when it ships. If it is a question with an answer that will help other people too, it becomes an article here — which is where most of these pages came from.
Related
Did this page help?
What was missing, or what did not work? We read every one of these.
If this page did not solve it, write to us — say which article you read, and we will fix the article.